GFL Online Buying Guide

This guide has been created to answer any questions that may arise from purchasing online at GFL. If your question is not answered below, please contact us at help@gflonline.com.au

Please select a topic below to view

Auctions

When I click on Auctions why does it send me to another website?
You are re-directed to GFL's Auction department, this portion of our website has been specially designed for handling the sale of works through auction, to view our auction calendar please follow this link: www.gflfineart.com.au

I can't see any Online Auctions listed on your site, where are they?
We are still working on this portion of our web design and hope to have it functional soon.

Payment

How do I pay for my Purchase?
Payment can be made by selecting the purchase item now option and following the step by step instructions.

What forms of Payment do you accept?
We accept both Visa and Mastercard, personal cheques, money orders and direct debit, please be aware that cheques, money orders and direct debit can take several days to clear and items will not be dispatched until funds have cleared.

Will you notify me when payment has been accepted?
Yes, once you have made your selection you will be required to supply your e-mail address for purchase confirmation. If for any reason, your payment has not been accepted, we will notify you within two business days.

Do you accept returns and offer refunds?
We will only accept returns and offer refunds in the event that an item is not as described.

Is your website secure?
Our website is secure and verified by Camtech which provides a 128-bit SSL encryption. This is the highest level of protection for online transactions.

Item Description

The item is not what is described, what do I do?
If the item you receive is not that which you have purchased or does not match the online description, we will refund the purchase price.

How can I judge the quality of the picture?
We provide online condition reports of the items listed for sale, the condition report button is located next the Buy Item button.

Can I view the item before buying?
Our items are located in Perth, Western Australia, you are welcome to make an appointment to view works, please contact us help@gflonline.com.au to make a time.

Can I see additional photographs of the item?
Additional photographs are supplied upon request, contact us help@gflonline.com.au to enquire.

Postage

How is the cost of postage/freight calculated?
We determine the cost of postage/freight base upon size, weight and the packages destination. There is also a packaging fee of $20 which covers the expenses of the materials used and the time it takes to pack these items carefully. The postal carriers we use are Australia Post (www.auspost.com.au) and Australian Air Express (www.aae.com.au), for information on pricing please refer to these organisations websites.

Can I track my item?
Most postal/freight services now have tracking numbers which give you an indication of transit status.

Can I insure my purchase in transit?
Insurance can be arranged, please contact us payments@gflonline.com.au to request this service, you must quote your reference numbers in the e-mail so we can identify the item.

Do you post to international customers?
At this stage we only post our items out within Australia and only to the main metropolitan cities - Sydney, Melbourne, Brisbane, Adelaide, Perth, Hobart, Canberra and Darwin.

When will I expect my good to arrive?
Please allow 7 working days for your goods to arrive.